One of the keys to the improved performance of the Mariners that Jack shared is the focus on building a roster of engaged team members. Engaged employees are those that exert discretionary effort, are enthusiastic about their jobs, and their intend to stay with the organization.
An increasing number of business leaders that I work with are taking note of employee engagement because of the growing evidence that an engaged workforce shapes more traditional business outcomes like retention, client satisfaction, sales, costs, and profit.
In a three year study involving the winners of Best Companies To Work For initiatives across the United States, we assessed the impact of high engagement on business success. Among winning companies:
• 87% reported increases in sales
• 86% reported an increased market share
• 57% reported improving employee turnover
• 90% reported higher stock prices (among publicly traded companies)
I welcome your thoughts and questions on employee engagement.
Coming up at our CEOtoCEO Breakfast the beginning of 2010 we have a special guest – Jack Zduriencik (zur-EN-sik). Jack was named the General Manager of the Seattle Mariners on Oct. 22, 2008.
He will share some of his experiences from being in the role just a few months. In his first few months on the job, he re-organized the Mariners Baseball Operations, Scouting and Player Development staffs, and has added talent to both the Major League and minor league rosters. In his first year with the Mariners, he helped build the most improved team in baseball, turning a 101-loss team into an 85-77 team in 2009.
Jack will be sharing his secrets of success from the 2009 season and his plans for improving the Mariners in 2010 season at our January 27th CEOtoCEO Breakfast. Keep an eye on my blog for more information….