Category Archives: Kevin Mather

Mariners President: How can we attract and retain young people?

One of the unique features of the CEOtoCEO Breakfast is that it is a very interactive conversation between the CEO speaker and the CEO’sKevin Mather - Sliding image participating at the breakfast.  At the July CEOtoCEO Breakfast Kevin Mather, President of the Seattle Mariners, provided an excellent overview of the business of baseball.  Kevin asked the CEOs for ideas on how baseball could attract and retain more young people to their game?

As attracting and retaining youth is a relevant challenge to many CEOs Kevin’s question sparked a lively brain storming session at the breakfast.  Working with those at their tables participating CEOs generated the following ideas on how the Mariners could attract and retain young people.  Are there any ideas you can use for your business?

IN A PERFECT WORLD

  1. Win!
  2. Stop trading away prospects

 ACTIVITIES

  1. Batting cages at the fields
    1. Fans can play during games
    2. Offer a high school batting derby
      1. Mobile unit?

MENUS

  1. Weekend Brunch days
    1. Open the park early and allow fans to purchase mimosas, bloody marys and other brunch related foods/drinks
  2. Menu Options
    1. Offer Vegan food choices on some of the ball park menu 

OUTREACH TO COMMUNITIES

  1. Encourage participation in little league – engage individuals from youth to present
  2. Ride Share Partnerships
    1. Could also run promotions to and from the games
    2. Increases capacity to get to/from the games without having to worry about finding and paying for parking
  3. Education of Immigrant Population
    1. Help immigrant populations understand the game in order to appreciate it
  4. “Take a Fan to Work Day”
    1. Offer an essay competition for elementary/middle school kids to participate in. They can write about why they love the sport, who their favorite player is, etc. and when a winner is chosen, they can go to the field early and get a tour/meet players/watch batting practice/etc.

SOCIAL MEDIA/APPS/INTERACTIVE

  1. Social Media
    1. Engagement with Millennials – Get the center field fans involved so that they pay attention throughout the game
  2. Interactive App
    1. Offer an app that allows children to participate in before/during/after games
    2. Offer an app that could be made up of short videos and games to help new fans understand how the game is played and scored
  3. Scorekeeping Educational Sessions
    1. Make a video to teach fans how to keep score via the big screen before the game starts
      1. Offer fans a free score keeping card/program for the game
  4. “Postable Moments”
    1. Increase or switch-up the types of “postable moments” that fans can interactively participate in during games
    2. Being on the BIG screen is exciting!

FAMILIES

  1. Adjusting weekday game times
    1. It is difficult for younger generations to attend games that don’t begin until 7:10PM
  2. Appeal to the intellectual qualities of the game
    1. Create a hybrid game (ie. indoor soccer) that forces more interaction with the game and it’s components
    2. Kids will become more engaged with the increase in access to the hybrid activity
  3. Valet for Families
    1. Being able to valet would make getting to/from the games much easier for parents with young children. Especially those who have children who use car seats.

 MARKETING

  1. Marketing Promotions
    1. More promotion of special events/nights (ie. Sriracha Night)
    2. Offer more events geared toward Millennials (ie. Two-for-one Night: buy two tickets for the price of one, Date Night: offer a special menu/drinks)

EMPLOYMENT

  1. Millennials as Employees
    1. Look at increasing the millennial work force at Safeco Field
      1. Highlight: Flexible schedules, technology but also that there is an expectation that work will get completed