At last week’s CEOtoCEO Breakfast speaker Bobby Herrera, President of the Populace Group, shared that one of the things that companies with great cultures do is select and hire the best people. The following are some tips and tools I put together for you to help improve your employee selection process.
Know what you are looking for.
Many companies use job descriptions (if they use anything) to guide their hiring process. However, most job descriptions do not make a good tool for hiring because they only describe duties and responsibilities.
Instead, using a job profile that identifies the specific results you want to achieve for that position. A good job profile includes:
Performance expectations Know exactly what you expect the person to accomplish. Identify the specific results to be achieved in the first year, and use this list of performance expectations as part of the candidate evaluation process.
Success patterns and attributes Determine if the candidate’s values and style mesh with the culture of your company. Make a list of the behavior patterns of the most successful people in your company. Ask questions that determine whether or not a job candidate has the attributes you identified for success in your company.
Use job interview questions that elicit specific performance-related behaviors not useless opinions.
In our workshop, participants learn how to use the S.A.R.G.E. technique to uncover the information you need to predict success on the job and make the best hiring decision every time. Clients report that using the S.A.R.G.E. technique to develop better interview questions has increased their predictive accuracy of hiring the right person from 40% to 80%. Past behavior is the best predictor of future performance.
Consider the unconventional when interviewing an employee.
The more you can set a scenario that a potential employee will not expect or could find to be an unusual method of interviewing, the better. It will give you a chance to see what that person is really capable of, as a person:
Make sure the candidate talks 75 percent of the time. When asked what are some of the mistakes we make in hiring, a common answer of our clients is that we spend too much interview talking about our company and the position rather than listening and evaluating the candidate.
Emphasize telephone interviewing After our workshop Valley Electric put more focus on telephone interviewing. This allowed the company to select only the best candidates for personal interviews saving time and money.
Outline a problem you are currently working on – Ask the candidate how they would solve it. Hearing their thought process is of more value than the answer you actually get.
Walk the candidate through your business – See how they react. What kinds of questions do they ask? How curious are they? How do they interact with others?
How would I feel if this person went to work for my competition? – 10 15 minutes into the interview ask yourself this question. Jeff McNaughton, of McNaughton Associates in Bellevue was undecided which of two candidates he should hire for his firm. Using this question in the second interview made choosing the right candidate for the job easy.
Have the candidate send you and email describing the job This is a great idea for two reasons. First you can determine if you and the candidate are on the same page regarding the job responsibilities and expectations. Second Strong writing skills are a must in today€™s world of electronic business communications.